Thank you for shopping with us. As part of our commitment to customer service, Trendy Trove offers a fair return policy. If your order arrives damaged or tampered with, or if that is a wrong item(s) received or products detective, kindly take a proof of pictures or video and notify us within 24 hours. You may return the item(s) within 7 days of purchase. Please be advised that prior authorization is required on all returns or exchange. Any returns sent to us without return authorization or used item(s) will be not accepted by Trendy Trove. To be eligible for the returned or exchange, the item(s) must include all parts, pieces and packing materials in original conditions. The replacement item(s) will resend within 14 days after received your return/exchange item(s). Kindly complete the return foam attached herewith in all details, pack well the return or exchange item(s) carefully and send by your preferred courier to the address advised accordingly.